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Live Webinar on Thursday, January 29th @ 2 pm EST

In 2026, a phone system is no longer just about dial tone; it is the “front door” of customer experience.

In this live session, Brian Nichols of Level365 and Jerry Zabell of Zabell Consulting will discuss the reality of IT management and how to view your current UC infrastructure through a different lens. They will move beyond the “plumbing” of IT to show how practical changes create significant CX improvements.

Key Discussions & Insights:

☑️ Shift the perception of UC from IT utility to Customer Experience infrastructure.
☑️ Real-world examples of holiday IVR and call flows that adapt to actual business hours.
☑️ Why simplicity and self-service will outperform AI feature density in 2026.
☑️ How to avoid technical debt by making small, practical operational changes now.