3 Reasons Not To Wait To Repair End-of-Life Phone System

Is your business phone system near the end of its useful life? If there are signs such as intermittent issues with the service, not being able to make outgoing calls, issues receiving incoming calls, or voicemail systems issues, then the time to switch is now.  

Your IT Department is likely tired of being on high alert and having to patch these issues. Additionally, if your phone system is more than 10 years old, it’s likely a problem finding replacement parts. There is no “quick fix” solution for many of these issues. It’s like trying to plug multiple holes in a boat; at some point, the foregone conclusion is a sinking boat.

One thought is to wait until the system completely dies. After all, why waste time, money, and energy replacing something that is still working…most of the time. On the other hand, now is the time to make a change! Changing phone systems is not an overnight project and can take weeks to port your existing phone numbers.

3 Reasons to Make a Change Now:

1. You’re Throwing Good Money at a Bad Phone System

Although it might not seem like it, you’ve already waited long enough. Your phone system is sending you signals that it’s no longer viable. Let’s be honest— you know how this story is going to end. You’re going to end up replacing your phone system eventually. So, why continue to scramble to make repairs and put bandaids on something that is broken?

Investing in a new phone system is not as expensive as it was just a few years ago. There are cloud-hosted services that require no onsite phone switching equipment meaning you don’t have to spend upfront capital for onsite equipment. It also means you don’t have to maintain or repair this equipment and your IT Department can focus on other legacy systems and software.

2. It Takes Time To Make The Change

Once your phone system stops working, you won’t be able to flip a switch to transfer over to a new system. It still takes time; often more time than you think. 

A typical timeline for switching to a cloud-based provider with no onsite phone equipment still takes at least a few weeks. You have to port your phone numbers to a new provider so you can keep the same phone number, order desk phones, coordinate the network set-up, install and connect desk phones to the network, and more. 

This timeline can easily take a few weeks in a best-case scenario or even a month or more in other cases. In this day and age of next-day arrivals, we sometimes forget that setting up systems, networks, connections, etc. takes time. Consider the opportunity cost in terms of missed calls, poor service to your existing customers, employees lost productivity, and more. The cost of waiting is too high.

3. Your Staff Needs Time

There are enough last-minute “fire drills” that inherently happen in any given company. Unlike your phone system, many of these situations come with little notice.  There’s a chance to be proactive; to replace your business phone system in an environment that is controlled and regulated. Doing it on your terms is much better than a situation steeped in chaos and crisis.

Your staff needs time to know about the upcoming change, prepare for the change, and learn nuances of a new system. Your IT staff needs time to coordinate technical logistics that can take several days or weeks to plan. Not providing IT with time means they might have to abandon other issues that arise within the business to address changing the phone system.

How long will it take to train your employees? Sure, you can send an email in a matter of moments with some information, but to really provide hands-on training and other resources takes more time, effort, and coordination that just sending an email.

Level365 Phone System Solutions

What if there were a business phone system that was on your terms instead of the provider’s terms? One that would make this type of change easier for your business by helping you keep your existing phone numbers and transition your current system to one that is a hassle-free solution. Level365 provides all of this and more. Our service is on your terms with no required long-term contracts, no maintenance fees, and ongoing technical support included.

Level365 offers Unified Communications as a Service (UCaaS), which sounds complicated. In reality, it’s a better way to connect, integrate, and improve your company’s overall communications. Even better, it costs a lot less than traditional onsite phone systems and service.

Ready to learn more? Visit our “Ultimate Guide to UCaaS” for helpful articles, videos, and more for understanding the difference between UCaaS and other solutions.

About Level365: Level365 offers a complete Unified Communications as a Service (UCaaS) solution with enterprise voice that is customized and scalable for your business. Our service seamlessly integrates communication among desk phones, computer, and mobile devices to support remote teams and provide flexibility for oncampus staff. The UC platform extends beyond voice communications with Unified Messaging, Analytics, Presence, Chat/SMS, Cloud Faxing, CRM Integrations, and more.

Tell us what you're looking for.