Privacy Policy

1. Privacy Policy

Level365 is committed to respecting Customer’s privacy. As explained below, Customer’s personally identifiable information will only be used in the context of customer’s relationship with Level365, including service and billing functions and informing Customer of products and services of potential interest.

1.1  On various Level365 web pages Customer can order services, make requests, and register to receive materials or support.

The types of personal information collected at these pages are name, username, contact and billing information, transaction, and credit card information. Data collected online may also be combined with information provided during ownership registration of Level365 products and services. In order to tailor subsequent communications and continuously improve products and services, Level365 may ask Customers to voluntarily provide information regarding Customer’s personal or professional interests, demographics, product experience, and contact information.

1.2  Level365 will not sell, rent, or lease Customer’s personally identifiable information to others.

Except as may be required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to a customer or others, Level365 will only share the personal data the Customer provided with business partners who are acting on Level365’s behalf to complete the activities Customer requested. In that event, Level365’s business partners will be governed by Level365’s privacy policy with respect to the use of this data. Should a company not governed by Level365’s privacy policy require Customer’s personal information, Customer’s permission will be initially obtained, unless seeking Customer’s permission is inconsistent with legal guidelines or legal requirements. The use of any shared data will be governed by the company’s respective privacy policy.

1.3  Level365 uses Customer’s information to better understand customer needs and continuously improve the level of service provided.

Specifically, Customer’s information is used to help complete a transaction, to communicate back to Customer, to update Customer on service and benefits, and to personalize Level365’s web site. Credit card numbers are used only for payment processing and are not utilized for other purposes.

1.4  From time to time, Level365 may use Customer’s information to contact Customer for market research or to provide Customer with information thought to be of particular interest.

At a minimum, Customer will have the opportunity to opt out of receiving such direct marketing or market research contact. Where applicable, Level365 will also follow local requirements such as allowing Customer to opt out from receiving an unsolicited contact.

1.5  Level365 strives to keep Customer’s personally identifiable information accurate.

Every effort is made to provide Customer with online access to Customer’s registration data so that Customer may update or correct Customer’s information at any time. Level365 is committed to ensuring the security of Customer’s information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, appropriate procedures are in place to safeguard and secure the information collected online. Level365 uses encryption when collecting or transferring sensitive data such as credit card information.

1.6  Level365 may also collect certain non-personally identifiable information when Customer visits Level365’s website.

Level365 accomplishes this through the use of “cookies” or tracking mechanisms that collect this type of information. If Customer does not want this to happen or wants to know when it does happen, Customer’s browser should be set to warn Customer or to block cookies (although blocking cookies may affect Customer’s use of certain sites). In addition, Level365 or others may use small bits of code called “one-pixel gifs” or “clear gifs” embedded in some web pages to make cookies more effective.

1.7  Level365 has put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information Level365 collects online.

However, no transmission of data over the Internet is guaranteed to be completely secure. While Level365 strives to protect Customer’s information, Level365 cannot guarantee or warrant the security of any information Customer transmits to Level365. Any such transmission is done at Customer’s own risk. Neither people nor security systems are foolproof, and people can commit intentional crimes, make mistakes or fail to follow policies. Although Level365 takes certain precautions, Level365 does not guarantee security. Additionally, it may be possible for third parties to intercept or access transmissions or private communications unlawfully. Customer assumes the risk of any failure of security and agrees to do what Customer reasonably can to promote security.

1.8  What Information We Collect or Process
Level365 processes and, in certain situations, collects personal information as needed to deliver its Products and Services and manage its business.

When collecting personal information, Level365 does so in a reasonable and lawful manner.

The types of information and the purposes for which Level365 collects or processes personal information may include:

Indirect End User Phone Contact Information (Personal Identifiable Information) Level365 acts as a data processor with regard to indirect end user personal identifiable information and our Clients act as the data controller of such data. In the course of Level365’ processing and protection of such data, all use will be in conformity with the data controller’s instructions.

Specifically, only when enabled via system permission on Level365 Mobile Connect Android and Level365 Mobile Connect iOS, Level365 shows personal contacts within the respective application. When the user sends an SMS message to one of his/her phone contacts, or when the user initiates a call to one of his/her phone contacts, the phone number is sent securely through Level365’ API. Level365 does not store this number with any other PII, and it cannot be directly or indirectly attributed to any person or persons; Level365 stores only the phone number and pertinent metadata so as to be compliant with all applicable state and federal laws, and Level365 does not share this data with any advertisers or third parties under any circumstances. A user can revoke phone contact access on his/her mobile device at any time, and his/her app experience is not hindered or interrupted.

Level365 Mobile Connect Android and iOS also uses Gravatar, which is a service that provides avatar images linked to the MD5 hash of the user’s email address. This means that we hash each contact’s email address and send it to Gravatar to try and retrieve an avatar image. MD5 hashes cannot be directly or indirectly attributed to any person or persons, and we only send the MD5 hash to Gravatar, never the email address in plain text. As with phone contacts, a user can revoke Gravatar access at any time in Settings and his/her app experience is not hindered or interrupted.

2. Notwithstanding the above policies and guidelines, there are Federal Communications Commission rules governing the access, use and disclosure of certain information that Level365 obtains from you if it provides VoIP services to you.

(“Level365 Business Voice Services” including, but not limited to, “Integrated Voice” and “Hosted Voice” are VoIP services.) This information is known as Customer Proprietary Network Information (“CPNI”). You have the right to restrict Level365 from accessing, using or disclosing CPNI in certain circumstances. If you receive VoIP services from Level365, please refer to Section 5 of the Level365 Business Voice Services addendum or for additional information regarding your CPNI rights.

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