Don’t count out your contact center when it comes to your business’s UC platform. Level365 offers the tools and support you need to operate your contact center as part of your integrated communications service. Say goodbye to disjointed phone systems. Level365 is one cost-effective communications solution for total office efficiency.
Adding on our contact center to your Level365 package means no part of your business has to sacrifice features or functionality to be on the same platform. Save your team time and money with our contact center solution. Our cloud-hosted service also means no up-front capital expenses for phone switching, and ongoing maintenance is included with our service for no additional charge.
Includes 500 minutes per month
$.029 per minute
Service Includes: Call Queues, Call Reporting, Monitoring, Dashboard Analytics, and more.
Information, connectivity, features, and flexibility you need to support your clients.
Directs callers to the correct contact, queue, or ring group. Pairs with an informative automated menu.
Includes automated call distribution (ACD), routing, queues, ring groups, and more.
Ability to monitor calls from your desk phone or computer via listening, barge-in, and whisper functionalities.
Gain insight into call performance with a wide range of detailed reporting available via our web app. Use our customizable dashboard to display key metrics such as agents online, active calls, average wait time, and more.
On-Demand Call Recording is available for individual users through our web app. Options to record company phone calls that are saved in a secure cloud storage drive are also available. Use these recordings for training, compliance, and quality assurance.
Includes Level365 CRM Connect Lite which offers simple screen pops and click-to-call functionality. Additional options to connect your phone system with more than 20 different CRM, ERP, and Help Desk application options—as well as access to a full sales automation platform and ability to seamlessly capture prospect and customer interactions—are also available.
Enables supervisors to view status of agents, call queues, and auto attendants. Allows supervisors to add or remove individuals from call groups and queues.
We understand changes and upgrades come with queries and questions. From general information to IT intricacies, we’re here with answers.