We all have business tools we use at work. Most of the time, you can break them down into two categories: (1) those we like and (2) the rest we deal with. Some are awesome, and others that we would just rather forget about. The ones that haunt you at night or make you pound your head on the desk. We are thinking about business tools because it’s summer, which means vacation season. Right now, you or one of your co-workers may be working with a tool they don’t usually use to cover someone on vacation.
At Level365, we wanted to share our Top 5 tools we use and like (in no specific order). How could we rate them in order? It would be like choosing a favorite child. We like them all equally depending on the day, the hour, or the minute.
(1) ZenDesk
At the heart of what we do at Level365 is providing cloud-based voice + collaboration service. It’s more than a business voice service; our platform transcends your desk phone by connecting it to your PC and mobile phone, giving you flexibility, mobility, and insight to work from anywhere. Our service is complicated but simple, seamless, and efficient for our customers, thanks partly to how ZenDesk helps us manage and support our customers.
(2) Hubspot’s email and social media functions
In addition to its customer relationship management software (CRM), HubSpot offers indispensable social media and email functions that streamline and amplify our marketing efforts. With its robust social media tools, we can effortlessly schedule, publish, and monitor your content across various platforms, enhancing your online presence and engagement. HubSpot’s email features also empower you to create, personalize, and automate email campaigns, ensuring targeted and timely communication with your audience. Whether building connections on social media or nurturing leads through effective emails, HubSpot provides the tools to elevate your marketing strategy and drive meaningful results.
(3) Intercom
We use Intercom to help us manage logins to our Web App. Intercom helps us know if users are engaging with our Web App to utilize our Unified Communications (UC) platform to do things like check voicemail, view call history, manage answering rules, forward calls, change greetings, and view presence, all of which contribute to more efficient communication. The Intercom platform allows us to engage with customers in real-time on our Web App by sending them pop-up messages or emails. Intercom is a great way to interact with customers.
(4) Slack
Slack helps our teams communicate internally. It’s a great business tool to help keep people, projects, and tasks moving forward. It just works well and works for us. A few benefits our team really likes are that Slack is easy to use, cuts down on emails, and provides us with presence information. Despite its name, Slack doesn’t mean what you think it means; it works just the opposite. It motivates us, provides energy, and speeds things up. Slack’s tagline is the place where work happens. You can also read more about our experience with Slack!
Bonus: Although this is a Top 5 list, we would be remiss without mentioning our favorite business tool. We are, of course, a little biased with this one!
(5) Level365 Unified Communications
Level365 offers a complete Unified Communications as a Service (UCaaS) solution with
About Level365: Level365 offers a complete Unified Communications as a Service (UCaaS) solution with enterprise voice. Our service helps companies embrace a mobile workforce with seamless integration of business voice communications among desk phones, computers, and mobile devices so work can be done anytime, anywhere. Our UC platform extends beyond voice with communication services, including Chat/SMS, Presence, Analytics, Cloud Faxing, CRM Integration, and more.
