About Customer Support

We know that giving customers’ the support they need and listening to their feedback is what turns okay companies into great companies. When it comes to your communication services, we also know you have many options. That’s why we strive to earn your business every month with response and resolution times that far exceed expectations and industry averages. Our team of knowledgeable, U.S.-Based customer service reps work to give you the answers you need through a clear and accessible communication channel.

Don't take our word for it

After every support request, we follow up. See our customer support satisfaction rating from the last 180 days. 


Meet the team behind the phone

If you ever call in or reach out to our support team, expect to hear from one of the following. Click or hover over each member to see their name and specialty.

We want to make finding solutions as easy as possible for our customers. On top of getting access to a powerful 24/7 knowledge base–Level365’s support portal–customers can also reach us by phone, chat, email, or opening a ticket on our site. We’re committed to providing a supportive space for our customers while remaining secure, compliant, reliant, and private. To learn more about our security, visit our Trust Center.


Our Support

Our Support
Knowledge Base


Work: 1-800-590-2568 (CLOUD)
Fax: 317-810-0039

Terms and Conditions



Companies choose us because we provide reliable service and support, which saves time, money, and headaches. With an average hold time of less than 15 seconds, we not only answer support calls quickly, we also take care of customers with a 99% satisfaction rating.

Drew Stutsman

“I have been impressed by the service and support we have received from Level365. We recently made some changes to our service that involved restructuring our entire account. Everything was completed more quickly and accurately than I could have imagined.”

Drew Stutsman

JLL | Assistant General Manager

Justina Guthrie

“We are new to Level365 and could not be happier. The transition from our old carrier has been seamless. From my initial contact to installation to help with our first issue, we couldn’t be happier. In a world where customer service seems to be lacking, I sincerely appreciate you!”


Operations Manager | Guthrie Financial Group

Matt Guay

“The Indians were not only looking for a phone system that would make us more efficient and provide better service to our fans, we were looking for a partner to help us accomplish these things. We found that Level365 delivered on both these things and more.”


Assistant General Manager Ticket & Operations | Indianapolis Indians

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