Barrett & Associates Ensures Better Support with Level365

Barrett & Associates Insurance Group is a second-generation family-owned  insurance agency. The company provides Home, Auto, Life, and Business Insurance Solutions throughout Indianapolis and Central Indiana. As a family-owned independent insurance agency, Barrett & Associates is focused on client service, building long-term relationships, and providing solutions that fit the client’s needs. Barrett & Associates is reliable when it matters most; during a claim.

The Issue

Many companies turn to Level365 during a time of change; either while planning an upcoming move or when experiencing issues with maintenance or repair costs or poor customer service. In the case of Barrett & Associates, the decision leading to Level365 was a result of evaluating and updating various office systems. The company’s phone system was antiquated and past its useful life. Instead of spending upfront capital for an expensive onsite phone system that would have to be updated and maintained, Barrett & Associates looked at cloud-hosted solutions.

“Everything happens so fast in our industry that we need reliable phone service. Level365 provides that solution for us and backs it up with outstanding support. I still remember the first time I called support because it was one of the best and fastest customer experience I have ever had. They answered quickly, diagnosed the problem, and resolved the issue immediately.”

Julie Bryndal

Barrett & Associates

The Solution

Barrett & Associates trusted IT services provider, IndyTeleData, recommended the company evaluate Level365’s cloud-hosted Unified Communications as a Service (UCaaS). The company was impressed with Level365’s focus on service and ongoing support along with its predictable, all-inclusive subscription price. IndyTeleData evaluated the network to ensure high performance and reliability, installed the phones, and provided training. Level365 UC service includes reliable voice service as well as advanced features including the following:


Level365 Hosted UC Service:

  • Unlimited Local & Domestic Calls
  • Voicemail-to-Email and VM Transcription
  • Presence, Chat, and Video Collaboration
  • Web Portal with Softphone
  • Mobile App

The Result

The biggest benefit for Barrett & Associates is the peace of mind of having a reliable phone system that is easy to manage and is maintained by Level365. The advanced features, flexibility, and mobility allow the company to more seamlessly serve clients anywhere, anytime. The service and support is something it relies on to provide outstanding service to clients. When Barrett & Associates need something Level365 is there.

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