A few years ago, Greater Indy Habitat For Humanity was experiencing phone system issues with service from a national VoIP provider offered through a well-known local company. Issues included dropped calls, poor call quality, and voicemail messages being cut-off. To make matters worse, much of the blame and burden to fix these issues was put on the company’s internal IT department by the provider. Overall, customer service was not helpful or friendly which resulted in frustration from those involved. Switching directly to the national VoIP provider instead of going through the local company led to more problems including 2-weeks without service due to a porting issue.