Town Races to Unified Communications from Level365

A unique town in Central Indiana, with a bright and lively atmosphere, hosts some of the largest events in the state. While preserving its charm and historic roots, the town has embraced growth and innovation to meet the evolving needs of its community. From a robust council to essential departments like police, fire, parks and recreation, school system, public library, and utilities.

Image of town government building representing a historic Indiana town

The Issue

Several years ago, the town found itself struggling with its onsite phone system as it no longer fulfilled its communication requirements. The existing provider proposed an expensive and extensive fiber connectivity upgrade to meet their needs. Even after this hefty infrastructure investment, the town was still faced with a $20,000 price tag for a minor upgrade, along with recurring yearly maintenance fees.

Level365 service is a breath of fresh air compared to our previous onsite system that required ongoing maintenance and yearly support fees.  We not only save money but we also enjoy outstanding support.

Town Manager

Historic Indiana Town

The Solution

Determined to overcome communication barriers and cost inefficiencies, the town’s local government explored several options. After a thorough evaluation, they found their answer with Level365’s innovative cloud-based Unified Communications as a Service (UCaaS) solution. It proved to be a game-changer for the town’s budget and operations, with reliable, high-quality voice service without demanding costly fiber connections throughout the town’s buildings.


Level365 Hosted UC Service:

  • Unlimited Local & Domestic Calls
  • Ongoing Technical Support Included
  • Connect Multiple Locations Under One Platform
  • Web App with Softphone
  • Mobile App

The Result

By switching to Level365’s innovative communication solution, the town could completely upgrade its phone system for half the cost of the $20,000 that their previous provider proposed for a minor upgrade.

Gone are the days of hidden fees and budget uncertainty. Thanks to Level365’s simple pricing model, the town’s budgeting process has become a breeze, providing clarity and control over costs and enabling efficient planning and allocation of resources. Additionally, when the town expands to new locations or adds new staff, they no longer need to invest thousands of dollars in onsite phone switching equipment.

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