Moving into a new building meant finding a new business communications solution. Sesco Group considered various providers, but all companies provided cloud-hosted VoIP or Unified Communications as a Service (UCaaS). After reviewing multiple options, the final choice was Level365 because of the reliability of the system and ongoing access to a dedicated customer support team. In addition, the Sesco Group liked how Level365’s core business focuses solely on UCaaS. Many other providers offer traditional phone service in addition to VoIP solutions, but cloud-hosted services are not their primary business.
Changing and upgrading business communications can be overwhelming, but Level365 made the process turnkey for Sesco Group including porting phone numbers, setting up call flows, auto attendant, and call queues. The smooth and seamless onboarding process allowed the company to focus on other important decisions and projects. One of the most significant benefits Sesco Group realized right away was the flexibility and the mobility of the Level365 Unified Communications platform. Sesco Group moved into part of their new office while part of it was still being renovated. During this time, several employees were sharing an office. Many employees took advantage of using the Web Portal or Mobile App to work remotely, while still being connected to the phone system and communications platform.
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