Ensuring Quality of Service with Business Voice Communications

Delivering reliable, quality service to customers is an essential aspect of our business. Not all business phones, VoIP, or Unified Communications as a Service (UCaaS) providers are created equal with regard to the quality of service. In fact, most providers have different standards, tools, platforms, or systems in place to ensure quality voice service. Some providers don’t have any processes or procedures in place to ensure quality service at all.

At Level365, a key aspect that differentiates our service from other providers is delivering consistent, reliable, high-quality business voice service. One tool we use to ensure the quality of service is EdgeView and EdgeMarc from Edgewater Networks (now Ribbon Communications). These tools help us provide ongoing high-quality voice service to our clients. Certainly, this combination of our platform, internal processes, ongoing support, and EdgeView and Edgemarc technology provides what is known as Quality of Service (QoS). According to Techopedia, QoS is:

A network’s ability to achieve maximum bandwidth and deal with other networks performance elements like latency, error rate, and uptime. Quality of service also involves controlling and managing network resources by setting priorities for specific types of data (video, audio, files) on the network. QoS is exclusively applied to network traffic generated for video on demand, IPTV, VoIP, streaming media, video conferencing, and online gaming.

Quality of Service and Level365

Level365 offers UCaaS, which includes the seamless integration of business communications among desk phones, computers, and mobile devices to improve communications and collaboration. One component of our service is voice service. This includes voice, unified messaging, video conferencing, conference calling, and more.

Besides the desk phones, there is almost no onsite equipment required. However, one piece of onsite equipment that is invaluable is the EdgeMarc. This equipment enables better QoS by optimizing the network and provides real-time visibility to any issues. As a result, we can provide better troubleshooting and faster resolutions. The combination of Level365’s robust network combined with Edgemarc and Edgeview allows ongoing, consistent quality. On the other hand, this quality is often what’s missing from other VoIP and UCaaS providers.

How Quality of Service Works

Network Edge Orchestration is a Hybrid Cloud/Edge solution that utilizes a centralized interface network to configure and manage the entire UCaaS system. Since legacy technology is becoming increasingly obsolete, this system allows for a holistically reliable network for your essential business communication needs. As a result, connecting directly to the Public Switched Telephone Networks are a thing of the past. 

Now, with modern technological advancements that allow Unified Communications with a bring-your-own-device plan, switching to a service that uses Edgewater’s EdgeMarc has never been a smarter decision for small-to-medium sized businesses.

See below for a diagram of the Network Edge configuration:

The QOS Advantage

EdgeMarc Intelligent Edge is a solution that drives the optimization of service quality for voice, data, and video traffic to harmonize our customers. 

At Level365, we utilize all of the functionality that Intelligent Edges brings to provide our customers with a quality service. In fact, the algorithm-based self-healing strategy implemented for Unified Communications protocol functionality ensures maximum uptime for communication networks and maximizes quality. With a score of standard features spanning from Firewall Security to Remote Firmware Updates, EdgeMarc truly is a jack of all trades to provide an all-inclusive UCaaS service.

QOS Insights

The Support Team at Level365 can stay on top of any and all service issues for our customers, thanks in part to QoS insights from the Edgemarc. The Edgeview software provides an easy to read dashboard visual tool features such as Configuration Management and Remote Troubleshooting coupled with Proactive Monitoring. In addition, the visual component of performance monitoring through the Service Control Center (SCC) dashboard allows for a market-leading integrated solution by utilizing the following features:

Unified Communications Monitoring

  • Device and network monitoring capabilities including MOS scoring

Unified Communications Analytics

  • SIP Protocol and error messages, system CPU in addition to memory resources for call activities analysis and diagnostics

Web Services API

  • Function catalog for the integration of EdgeMarc management into NOC environments

EdgeView Reports

  • Real-time view of converged networks based on the data collected from the EdgeMarc intelligent edges call quality insights

As small businesses grow to medium-sized businesses, scalability, risk management, and business continuity become increasingly essential business components. But fault tolerance support as a cornerstone of the Network Edge Orchestration, EdgeView is different. It can guarantee a continuous Unified Communications connection than many service providers are unable to match.

Edgewater Networks’ EdgeView also gives an advantage to hosted PBX service connectivity. While reducing overall costs and enhancing reliability, the facilitation offers:

Simplified Installation

  • All-in-one Enterprise Session Border Controller

NAT/Firewall Traversal

  • Protocol-aware security

High-Quality Voice

  • Intelligent traffic management with prioritization, traffic shaping, and call control

Automated Provisioning

  • Easily scalable

Broad Interoperability

  • Works leading IP phones, feature servers, gateways, IADs, and more

About Level365: Level365 offers a complete Unified Communications as a Service (UCaaS) solution with enterprise voice that is customizable and scalable for your business. Our service seamlessly integrates communication among desk phones, computers, and mobile devices to improve efficiency and collaboration.  The UC platform extends beyond voice communications with Unified Messaging, Presence, Chat/SMS, Video Collaboration, Cloud Faxing, CRM Integrations, and more.

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