Retaining customers with high-quality customer service is just as important as gaining new customers. As a matter of fact, over 70% of businesses see a direct link between customer service and business performance (CX-Trends 2022). Furthermore, 54% of respondents say they have higher expectations for customer service today than they had one year ago… Continue reading A Call Center Solution that Integrates with Your Office Phone System
In the market for a new business communications platform? Here is your guide to upgrading your business communications. There have been many changes in business voice communications within the last few years. For example, you no longer have to spend thousands of dollars in upfront capital expenditures (often $40k or more) for an onsite phone system.… Continue reading Guide To Upgrading Your Business Communications
There are lots of articles that focus on the benefits of bundles and bundling your business voice & data services. Most articles focus on getting a “good” price by tying together business voice and data services from one provider. Although this can be true, there are also some pitfalls you should consider before locking yourself… Continue reading The Problem with Voice-Data Bundles: 3 Reasons You Shouldn’t Get Tangled Up
Perhaps you have heard the buzz surrounding Unified Communications (UC). It centers around the telecommunications industry, mobility, flexibility, integration, information, and everyone seems to have a different definition or a different take on UC. The definition, or rather the use of UC, that might mean the most to you and your company is probably… Continue reading What Is Unified Communications? (And Why it Matters for Your Business)
It’s time to make the switch to Hosted Voice and upgrade your overall business communications. So, what’s stopping you or your business from making this much-needed change? More and more businesses are making the change from traditional on-site phone systems to cloud-based Hosted Voice with Unified Communications (UC). In fact, according to Synergy Research… Continue reading 3 Reasons Small Businesses Hesitate to Switch to Hosted Voice
