A Call Center Solution that Integrates with Your Office Phone System

Retaining customers with high-quality customer service is just as important as gaining new customers. As a matter of fact, a 2018 Forbes article on the importance of customer service cited these stats: 89% of companies compete primarily on the basis of customer experience. This is up from just 36% in 2010. 80% of companies believe they deliver… Continue reading A Call Center Solution that Integrates with Your Office Phone System

Guide To Upgrading Your Business Communications

The Problem with Voice-Data Bundles: 3 Reasons You Shouldn’t Get Tangled Up

There are lots of articles that focus on the benefits of bundles and bundling your business voice & data services. Most articles focus on getting a “good” price by tying together business voice and data services from one provider. Although this can be true, there are also some pitfalls you should consider before locking yourself… Continue reading The Problem with Voice-Data Bundles: 3 Reasons You Shouldn’t Get Tangled Up

What Is Unified Communications? (And Why it Matters for Your Business)

Perhaps you have heard the buzz surrounding Unified Communications (UC). It centers around the telecommunications industry, mobility, flexibility, integration, information, and everyone seems to have a different definition or if not a different definition a different take on UC. The definition, or rather the use of UC, that might mean the most to you and… Continue reading What Is Unified Communications? (And Why it Matters for Your Business)

3 Reasons Small Businesses Hesitate to Switch to Hosted Voice

It’s time to make the switch to Hosted Voice and upgrade your overall business communications.  So, what’s stopping you or your business from making this much-needed change?  More and more businesses are making the change from traditional on-site phone systems to cloud-based Hosted Voice with Unified Communications (UC). In fact, according to Synergy Research Group,… Continue reading 3 Reasons Small Businesses Hesitate to Switch to Hosted Voice

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