The Key Differences Between UCaaS And Onsite Phone Systems

There are vast differences between the business phone systems of today and those from just a few years ago. 

Specifically, there are a lot of key differences between UCaaS and onsite phone systems. This is thanks to technology, the internet, and the cloud. 

Before diving into these differences, it helps to first provide a little historical context. Traditionally, business phone systems required onsite equipment and connection through a local phone provider. The hardware was expensive to purchase and additional features required additional equipment. It also required maintenance from time-to-time to keep the phone system up-to-date and running.  As a company grew and needed new phone lines, they needed to purchase additional equipment. There weren’t many choices for the service, and there also weren’t many competitors.

With new innovations and technology like the internet and the cloud, business phone service has changed dramatically. Today, many providers offer a hosted cloud-based Unified Communications as a Service (UCaaS) option. 

These newer options have minimal onsite equipment because the provider manages your communications system remotely and handles all maintenance. Your provider performs upgrades. Additionally, your existing service includes these upgraded features without having to add new equipment or even upgrade to a new plan. Adding users is easy and requires no additional onsite phone system equipment. 

All of this frees up IT staff to focus on other projects, priorities, and systems.

Below is a full comparison of the key differences between UCaaS and Onsite Phone Systems.


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Bottom line:  As you can see, there are many advantages of UCaaS compared to a traditional onsite system.  An Onsite Phone system still might make sense for some large enterprise companies who have already made extensive outlays in onsite infrastructure and organization that have a large in-house IT staff to keep up with ongoing system upgrades and maintenance.

About Level365: Level365 offers a complete Unified Communications as a Service (UCaaS) solution with enterprise voice that is customized and scalable for your business. Our service seamlessly integrates communication among desk phones, computer, and mobile devices to support remote teams and provide flexibility for on-campus staff. The UC platform extends beyond voice communications with Unified Messaging, Analytics, Presence, Chat/SMS, Cloud Faxing, CRM Integrations, and more.

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