IT Benefits From the Explosive Growth of UCaaS

IT’s Role in Communications

The IT Department plays a huge role in facilitating a company’s overall communications. Quick and efficient business communication tools are an essential element in any workplace. 

Whether at home, on the road, or in the office, productivity relies heavily on employees having easy ways to collaborate with each other regardless of time or location.  

Benefits for SaaS = Benefits for UCaaS

Virtually every business uses Software as a Service (SaaS) to improve business operations. 

For almost all of the same reasons, more and more businesses are moving to Unified Communications as a Service (UCaaS) to improve business communications. 

According to Synergy Research Group, the UCaaS market is seeing an annualized growth rate of about 29%. UCaaS has almost all of the same benefits of SaaS, which helps explain the strong growth in recent years.

UCaaS Features

Unified Communications as a Service (UCaaS) is a way of delivering integrated enterprise voice communications under a single, connected platform. This platform includes presence information, voice, mobility features including extension mobility and single number reach, conferencing, call control and unified messaging through integrated voicemail, email, SMS and fax.

 ➡️ Want Learn Event More? Check Out Our “Ultimate Guide To UCaaS” now!

The UC platform is centrally hosted on the vendor’s servers, instead of being installed and maintained onsite. As a result, you can access UCaaS applications through a variety of internet-connected devices; there’s no worrying about hardware management or burdening your IT staff with maintenance or ongoing support. 

UCaaS also has other benefits for IT Departments, including the following:

5 Ways UCaaS Benefits IT Departments

(1) Reduced costs

Unlike on-site phone systems, UCaaS doesn’t require a huge upfront capital investment on hardware such as computers, routers, servers, switches, etc. Your provider takes care of all rather than your IT Department. 

Your provider will typically offer a few different monthly service pricing options for their services. This allows companies to decide what package best fits their needs. As a result, it has become easier for small start-up companies to make use of UCaaS applications. UCaaS allows them to expand as needed rather than having purchase expensive onsite equipment upfront.

(2) Scalability

Today’s workforce is very diverse which also makes their needs vary greatly. During an increase or surge of employees, the last thing a company wants is a slowdown due to IT bottleneck. 

Since UCaaS applications don’t rely on onsite equipment that would limit the number of users, there is flexibility to add users very quickly without much effort.  The only additional upfront cost would be for the actual phone handsets.

(3) Accessibility

UCaaS makes it painless for employers and their IT staff, who support employees that frequently work outside the office. The UC platform can be accessed anytime and anywhere with a device with an internet connection, increasing productivity.  

Most providers offer a Web Portal where you can make and receive calls using your work phone number. A mobile app also allows users to make and receive calls from their cell phone using their work phone number as well.

(4) Updates and Maintenance

Instead of having a company’s IT Department be responsible for phone systems installation and management, the responsibility lies on the vendor to keep the hosted voice platform up-to-date and maintained without any issues. 

This leaves more time for the IT Department to worry about other core business issues.

(5) Mobility

Unlike onsite phone systems, which are tied to being in the office, UCaaS offers more flexibility and mobility through web portals and mobile apps that allow you to work anytime, anywhere. 

You are no longer tied to the office for voice calls. UCaaS allows companies to better support their field workforce. Additionally, it can provide some additional flexibility for onsite staff who might want or need to work from home from time-to-time.

Switching to UCaaS is Easy

Switching over to UCaaS is not a difficult task.  Similar to using SaaS, it is a turn-key transition with minimal ongoing support required from IT. There is some planning and coordination. However, your provider handles most of the heavy lifting in terms of setting up Auto Attendant, Call Groups, Call Queues, Porting Numbers, etc. Typically, companies can have their UCaaS enterprise voice platform up and running in less than a month, all while saving time and money in the long run.  

Interested in increasing workplace productivity that is also IT friendly? Level365 offers a complete Unified Communications as a Service (UCaaS) solution with enterprise voice.  Check out our article on the “Top 5 Unified Communications Benefits” for endusers.

About Level365: Level365 offers a complete Unified Communications as a Service (UCaaS) solution with enterprise voice that is customized and scalable for your business. Our service seamlessly integrates communication among desk phones, computers, and mobile devices to support remote teams and provide flexibility for on.

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