Business decisions are no longer made in a vacuum and often involve multiple stakeholders.
In fact, according to recent statistics from CEB (a Gartner subsidiary), the average number of customer stakeholders involved in a B2B purchasing decision is 6.8 — up from 5.4 in late 2014.
Arriving at a consensus and moving forward among a group of disparate stakeholders can be difficult. Many times, decisions are not made or put on hold because decision-makers cannot come to an agreement; this is because they often come with different perspectives on any given solution.
One service that many stakeholders can agree upon is Unified Communications as a Service (UCaaS) for improving business communications. Below are ways that UCaaS solutions can work for the following decision makers:
- Office Manager
- Executive Team
The Office Manager wears many different hats within an organization, and on any given day, can interact with staff from any department, at any level, and from any location. Office Managers are involved with so many different tasks, functions, and initiatives. So, any service that is turn-key and helps improve office efficiency, such as UCaaS, is one they will quickly embrace.
Easy To Manage:
UCaaS offers a simple solution for managing users and making changes related to business communications within an easy-to-use web portal. This process is much easier than onsite systems where you have to call, wait, and pay for an onsite phone technician to make even a simple change. Companies can easily spend a few thousand dollars per year on simple phone changes with onsite systems. It is one of the hidden costs of having an onsite phone system.
With UCaaS, these changes can be made online for free or by calling your provider without having to hire an onsite phone technician. Also, with UCaaS solutions your service is all from one provider so instead of having to deal with one vendor for onsite phone equipment and telecommunications service from another provider, there is just one provider and no onsite phone equipment to maintain, upgrade, or manage. UCaaS offers a simple all-in-one solution that makes Office Manager’s life just a little easier!
Customer service and ongoing technical support are something Office Managers appreciate. They don’t want to waste time calling and waiting on hold for answers to questions to resolve any issues. Most UCaaS providers offer ongoing technical support. Beware that not all providers are created equally when it comes to customer support.
Additionally, there’s a cost of poor customer service or poor quality of service and no one understands this better than the Office Manager who has likely experienced this before with other vendors. On the flip side, the UCaaS solution is all from one provider, which is much more simple than dealing with multiple providers.
Your Finance Department likes solutions that are cost-effective, efficient, and consistent. Luckily, UCaaS solutions fit the bill (pun intended).
Lower Upfront Costs:
CFOs, Controllers, and VPs of Finance embrace UCaaS first and foremost because it means lower capital expenses when compared to purchasing expensive onsite equipment. As opposed to other types of systems, the only upfront costs for UCaaS are the desk phones themselves. Due to this, the upfront costs of UCaaS are a fraction of the cost of onsite systems.
Read more: The Hidden Costs Of Onsite Phone Systems
Consistent Pricing With No Surprises:
The second reason Finance likes UCaaS is that the service fits the budget and the pricing is consistent. Often, controlling expenses and maintaining the budget are the focuses of your Finance Department. UCaaS has the advantage of a predictable monthly price per user per month without hidden fees. Additionally, your service includes upgrades and maintenance, so unexpected overage variances won’t blindside you.
No Surprises Or Hidden Fees:
Budgets are important for all organizations and let’s face it, no one likes going over budget and having to explain budget variances every month. Many providers often charge 20-40% more than their listed price due to hidden fees and other charges. At Level365 though, we provide our service at a predictable monthly cost per user without hidden fees. So, you can easily set up a budget line item and stay within that budget each month.
One Invoice With Cost Center Allocations:
Some UCaaS providers, including Level365, provide one invoice for your organization with options for cost center allocations to make sure funds are correctly assigned to departments within your organization. Other providers send multiple invoices based on various service carriers and do not have cost center breakouts, making it a time-consuming challenge for Accounts Payable to allocate costs accurately.
Your IT department already supports various locations, hardware, and software. No need to stretch them even thinner. Thankfully, UCaaS solutions are turn-key for your I.T. Department.
No Maintenance Hassles:
A cloud-based UCaaS platform is updated and maintained by the provider instead of your I.T. for no additional cost. Even better, all of the maintenance is part of the monthly service. On the flip side, some onsite phone systems charge yearly maintenance fees that can be thousands of dollars per year.
Flexibility To Make Changes:
Changes such as adding a user or moving someone to a different location can be managed for free via a web portal or by contacting your UCaaS provider’s support team. So, you can say goodbye to the days of calling, waiting, and paying an onsite phone technician to make simple changes or having to use your internal I.T. resources for business communications support.
Ongoing Support Included:
Most UCaaS providers offer ongoing technical support so I.T. doesn’t have to take full ownership of any issues related to UCaaS solutions. UCaaS providers help support your I.T. which makes the UCaaS solution more turn-key for your company to support internally.
Read more: The Surprising I.T. Benefits Of UCaaS
Your Executive team, Owner, or General Manager are focused on the bottom line. Part of the bottom line involves improving communications, both internally and with clients.
UCaaS improves communications which leads to improved efficiency. It provides the entire office, from customer service to sales to operations to field support, a solution that improves communications. UCaaS is more than voice service. It’s a full platform that extends, integrates, and connects with features like Unified Messaging, Presence, Chat/SMS, Cloud Faxing, CRM Integrations and more.
Level365 & UCaaS Solutions For Your Team
At Level365, we make communications easy. We have experience working with multiple stakeholders to ensure our solutions are a fit for your company. Our Unified Communications as a Service (UCaaS) is an All-In-one Solution for improving business communications. There are no upgrade fees or yearly maintenance costs. In addition, we host your phone system plus handle all of the upgrades and maintenance as a part of the monthly service.
Our service also includes ongoing technical support. Not only do we answer support calls within 15 seconds or less on average, but we also have a 99% customer satisfaction rating with our current customers. You can see our real-time customer satisfaction rating on our support page!
Ready For More? Check Out Our “Ultimate Guide To UCaaS” now!
About Level365: Level365 offers a complete Unified Communications as a Service (UCaaS) solution with enterprise voice that is customized and scalable for your business. Our service seamlessly integrates communication among desk phones, computers, and mobile devices to support remote teams and provide flexibility for onsite staff. The UC platform extends beyond voice communications with Unified Messaging, Analytics, Presence, Chat/SMS, Cloud Faxing, CRM Integrations, and more.