Voicemail Speech-to-Text Transcription Now Available

Have you received a voicemail message but may not be in a convenient place to listen? 


Level365 now offers voicemail transcription powered by Google Cloud Speech-to-Text. This feature, included with your existing service, will transcribe up to a one-minute-long voice mail message into readable text. 


You must first activate voicemail transcription in a few simple steps. The text can be viewed in your Level365 Web App or sent in an email with the attached voice recording. The new and improved Cloud Speech-to-Text engine promises significantly improved voice recognition performance.


Google has been among the leaders of this voice development. This is one of the main reasons we chose to use their engine. During a beta rollout of this service, we used a transcription engine from a popular vendor. Many of the largest communication providers use this vendor. However, we were disappointed by the accuracy. So, our technical staff began testing other alternatives, and Google Cloud Speech-to-Text was the clear winner!


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