It’s hard to believe, but David Innie has been a part of the Level365 family for nearly nine years!

If you have worked with him, you know exactly why he is a cornerstone of the support team. David is the guy who doesn’t just ‘fix’ problems; he thinks them through with a level of care that is rare to find. Whether he is helping a customer navigate a technical hurdle or mentoring a teammate, he does it with genuine kindness and a deep understanding of our platform.

That is why we are so proud to share that David is stepping into a new role as our Technical Support Manager. It means David will be bringing his years of engineering experience into a leadership position, overseeing our support operations while staying hands-on with the technical work he loves.

Thank you, David for always being someone anyone can count on. We are lucky to have you, and can’t wait to see the impact you will make in this next chapter!