With our ever-changing work environment, managers need the ability to add or edit Users, edit MAC addresses, View Call History, and more. However, they may not need access to edit users in every department or location. That said, Site Manager Access is a great new feature that allows admins to give partial site manager access to specific users.
Site Manager Access is similar to an Office Manager but is limited to a designated group of users or applications within a company domain, like location or department. This new feature is easy for administrators to implement.
Within any given Site, a Site Manager would have access to the following within a selected company domain:
- Add/Edit Users
- Add Call Queues
- Add Conference Bridges
- Edit Numbers Linked to Resources it Controls
- Edit MAC Addresses for Users at Site
- Modify Music On Hold
- View Call History
- View Call Information (live and historic stats)
Administrators can assign site manager access through the Level365 Web App. To do so, users with Office Manager Manager permissions should visit our support article for a step-by-step walkthrough. To set up Site Manager Access, contact the Level365 Support Team.