What Is Unified Communications?
Unified Communications (UC) is the integration of enterprise communication services via a common platform that improves, enhances, and facilitates better overall connectivity, information, and end-to-end solutions. UC service enables users to manage their communications from one platform rather than having separate systems.
To learn more about UC, check out our “Ultimate Guide To UC” now!
Who offers Unified Communications service?
Enterprise voice communications providers, including Level365, offer UC service. The need for UC is being driven by businesses that need more than just business phone service to facilitate communication. While there is still the need for voice service, UC offers a platform that integrates other communications along with voice service.
What are some examples of Unified Communications?
Examples of UC include the ability to make and receive calls from your office phone number from either your computer or mobile device for a unified experience no matter what device you’re using. Non-voice examples include text or chat, cloud faxing, and integrated messaging including voicemail-to-email. For more examples, check out our “Top 5 Unified Communications Features” article.
What are the Top 5 Unified Communications Benefits?
1) Mobility
You can work anytime, anywhere; you’re no longer tied to the office for voice calls or other UC platform functionality. Additionally, you can support your field workforce with communication tools that increase productivity and provide flexible options for onsite staff to work remotely from time to time.
2) Flexibility
There is no need to buy and maintain separate phone systems. Instead, you can connect multiple business locations under a single UC platform. This allows for some centralization and efficiency. Additionally, you can easily transfer calls between office locations.
3) Scalability
There are no system capacity issues. You have the ability to expand as you grow without adding expensive equipment or maintenance costs. Because we host your phone system in the cloud and maintain the equipment, you can worry about your business and not your phone system.
4) Connectivity
You’ll have the ability to connect and integrate with CRMs, Help Desk applications, and ERP systems. Additionally, you gain access to a full sales and automation platform to improve your team’s productivity.
5) Affordability
We offer month-to-month service with no required long-term contracts. Because of this, we earn your business every month. So, if we don’t, there are no strings attached. We also offer you low upfront costs that are typically 10 to 20% of those of traditional phone systems since there is no onsite switching equipment to purchase. From us, you get simple and predictable monthly pricing. Overall, we’ll lower your TCO and you’ll have no maintenance costs.
Level365 Top 5 Unified Communication Benefits from Level365 on Vimeo.
About Level365: Level365 offers a complete Unified Communications as a Service (UCaaS) solution with enterprise voice customized and scalable for your business. Our service seamlessly integrates communication among desk phones, computers, and mobile devices to support remote teams and provide flexibility for on-campus staff. The UC platform extends beyond voice communications with Unified Messaging, Analytics, Presence, Chat/SMS, Cloud Faxing, Business System Integration, and more.
