Retaining customers with high-quality customer service is just as important as gaining new customers. As a matter of fact, over 70% of businesses see a direct link between customer service and business performance (CX-Trends 2022). Furthermore, 54% of respondents say they have higher expectations for customer service today than they had one year ago… Continue reading A Call Center Solution that Integrates with Your Office Phone System
Why Video with Collaboration? Using Video with Collaboration Video with Collaboration is available on the Level365 Web App. If you are new to our service or don’t remember your password, go to app.level365.com where there are options for new users and those who forgot their password. Video with Collaboration (Beta) from Level365 on Vimeo… Continue reading Video with Collaboration: UCaaS Feature Focus
When most people think about switching business phone service, often the potential headaches switching may cause deter them from exploring their options. Our current system works well enough, they think. It’s easier to just renew our existing contract instead of finding a new provider, they think. This type of thinking should no longer be the… Continue reading Switching Business Phone Service: Why It Doesn’t Have to be a Headache Anymore
Unified Communications from Level365 comes with so many great features that will streamline your organization’s communication. Today, we’re highlighting all the features and functionalities that Level365’s voicemail service offers you. So, let’s get to it. What can you do with Level365 voicemail? Accessible Everywhere With our voicemail service, you can access your messages from… Continue reading Voicemail: Unified Communications Feature Focus
One of the most important things to Level365 is customer service and making sure we provide the best support possible. Without our clients, we wouldn’t be here. So, it’s important to us that we make sure they’re as happy as they can be. We pride ourselves in our unmatched customer support; we answer calls, on… Continue reading 3 Reasons Why Customer Service is So Important to Us
Are you unable to support your growing, diverse, and remote teams with your existing business phone system? Do you lack features that would help improve your communications such as being able to make calls from your work number using your computer or cell phone? Are you locked into a long-term contract with poor support from… Continue reading Better Business Phone Service on Your Terms
In order to answer the question “How Does Unified Communications Work?”, it first helps to take a step back to understand some history. How do business phone systems and VoIP work? With that context in place, then we can more easily explain UC and what makes it different from these other solutions. Traditional Phone Systems… Continue reading How Does Unified Communications Work?