A Call Center Solution that Integrates with Your Office Phone System

Retaining customers with high-quality customer service is just as important as gaining new customers. As a matter of fact, a 2018 Forbes article on the importance of customer service cited these stats: 89% of companies compete primarily on the basis of customer experience. This is up from just 36% in 2010. 80% of companies believe they deliver… Continue reading A Call Center Solution that Integrates with Your Office Phone System

Click-to-Call Google Chrome Extension Now Available

Why waste time dialing? With the Level365 Click-to-Call Google Chrome extension, you can make calls on your desk phone with just a click of your mouse instead of dialing a phone number. What is Click-to-Call? The Level365 Click-to-Call for Google Chrome™ integrates your Level365 UC into Chrome to allow click-to-dial functionality.  Just click a number from… Continue reading Click-to-Call Google Chrome Extension Now Available

Guide To Upgrading Your Business Communications

The Key Differences Between UCaaS And Onsite Phone Systems

There are vast differences between the business phone systems of today and those from just a few years ago. Specifically, there are a lot of key differences between UCaaS and onsite phone systems. This is thanks to technology, the internet, and the cloud. Before diving into these differences, it helps to first provide a little… Continue reading The Key Differences Between UCaaS And Onsite Phone Systems

UCaas Pricing Comparison

How does Level365’s UCaaS pricing compare to other providers? The short answer is that it is complicated and difficult to compare service among different providers. Almost every provider offers different packages that include a slightly different mix of services. So, it can be difficult to get to a true “apples-to-apples” pricing comparison. You likely have heard the saying that “you… Continue reading UCaas Pricing Comparison

UCaaS Solutions that Finance, IT, And Office Managers Embrace

Business decisions are no longer made in a vacuum and often involve multiple stakeholders. In fact, according to recent statistics from CEB (a Gartner subsidiary), the average number of customer stakeholders involved in a B2B purchasing decision is 6.8 — up from 5.4 in late 2014. Arriving at a consensus and moving forward among a group of… Continue reading UCaaS Solutions that Finance, IT, And Office Managers Embrace

The Hidden Cost Of Onsite Phone Systems

Many companies think they are making a good “investment” when purchasing an onsite phone system but often overlook the hidden costs.  It’s not just high upfront costs, which can easily be $50,000 or more in upfront equipment, but it is also another system for your IT Department to update, manage and maintain.  There are yearly… Continue reading The Hidden Cost Of Onsite Phone Systems

Exposing Hidden Fees With Business Telecommunications Service

Buyer beware:  Not all telecommunications pricing is created equally. Many providers charge between 20 to 40 percent more on top of their listed price in fees and other hidden charges. Let’s assume you are shopping for business communications services from various providers; traditional telecommunications companies, VoIP, and Unified Communications as a Service (UCaaS) providers. Your… Continue reading Exposing Hidden Fees With Business Telecommunications Service

UC Solutions For Government from Level365

At Level365, our team is dedicated to taking the hassle out of managing communications for all types of businesses including counties, cities, and towns. We often find that government entities are saddled with managing disparate systems, vendors, and contracts. Everything is complicated and expensive. The cost of the service varies based on usage which creates… Continue reading UC Solutions For Government from Level365

How Unified Communications Supports Your Entire Office

If you are looking to improve your entire office’s business communications, Unified Communications (UC) is the answer. UC provides your entire staff with mobility, flexibility, connectivity and real-time information. Unified Communications is the integration of enterprise communication services via a common platform that improves, enhances and facilitates better overall connectivity, information and end-to-end solutions. UC services enable… Continue reading How Unified Communications Supports Your Entire Office

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