How Does Unified Communications Work?

In order to answer the question “How Does Unified Communications Work?”, it first helps to take a step back to understand some history. How do business phone systems and VoIP work? With that context in place, then we can more easily explain UC and what makes it different from these other solutions. Traditional Phone Systems… Continue reading How Does Unified Communications Work?

3 Reasons Not To Wait To Repair End-of-Life Phone System

Is your business phone system near the end of its useful life? If there are signs such as intermittent issues with the service, not being able to make outgoing calls, issues receiving incoming calls, or voicemail systems issues, then the time to switch is now.  Your IT Department is likely tired of being on high… Continue reading 3 Reasons Not To Wait To Repair End-of-Life Phone System

The Key Differences Between UCaaS & VoIP Phone Systems

Let’s explore the key differences between Unified Communications as a Service (UCaaS) and Business VoIP. If you aren’t familiar with UCaaS, check out our “Ultimate Guide to UCaaS“. VoIP stands for Voice over Intern Protocol. Prior to UCaaS, VoIP was the go-to choice for companies switching away from traditional onsite phone systems. Before exploring the differences between VoIP and… Continue reading The Key Differences Between UCaaS & VoIP Phone Systems

A Call Center Solution that Integrates with Your Office Phone System

Retaining customers with high-quality customer service is just as important as gaining new customers. As a matter of fact, a 2018 Forbes article on the importance of customer service cited these stats: 89% of companies compete primarily on the basis of customer experience. This is up from just 36% in 2010. 80% of companies believe they deliver… Continue reading A Call Center Solution that Integrates with Your Office Phone System

Guide To Upgrading Your Business Communications

The Key Differences Between UCaaS And Onsite Phone Systems

There are vast differences between the business phone systems of today and those from just a few years ago. Specifically, there are a lot of key differences between UCaaS and onsite phone systems. This is thanks to technology, the internet, and the cloud. Before diving into these differences, it helps to first provide a little… Continue reading The Key Differences Between UCaaS And Onsite Phone Systems

Level365 Partners with Lacy School of Business

Level365 is pleased to announce that it is working with the Lacy School of Business at Butler University in the Spring of 2019. Students will do research designed to conduct a market study project on the trends and requirements of modern business communications. The project will also help Level365 understand the business needs of our clients and to… Continue reading Level365 Partners with Lacy School of Business

Voicemail Speech-to-Text Transcription Now Available

Have you received a voicemail message but may not be in a convenient place to listen? Level365 now offers voicemail transcription powered by Google Cloud Speech-to-Text. This feature, included with your existing service, will transcribe up to a one-minute-long voice mail message into readable text. You must first activate voicemail transcription in a few simple steps.… Continue reading Voicemail Speech-to-Text Transcription Now Available

UCaas Pricing Comparison

How does Level365’s UCaaS pricing compare to other providers? The short answer is that it is complicated and difficult to compare service among different providers. Almost every provider offers different packages that include a slightly different mix of services. So, it can be difficult to get to a true “apples-to-apples” pricing comparison. You likely have heard the saying that “you… Continue reading UCaas Pricing Comparison

How To Hire The Person, Not The Position

It can be hard finding the right person to fit an open position, especially if your past company hires weren’t successes. The hiring process is a large internal investment in time. It takes, on average, 43 days to hire a new employee, according to recruiting software company Workable. With a competitive pool of professionals searching for… Continue reading How To Hire The Person, Not The Position

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